Our approach
PrideLink KZN aims to incorporate lawful-processing, transparency, information-quality, security and access-control principles into its forms, databases and organisational procedures as the organisation develops.
Community Resources Directory
The directory distinguishes between information intended for publication and information used internally to verify or maintain a listing. Verification contact details, correspondence history, administrative notes and audit records are not automatically made public.
Where PrideLink KZN sources a provider from public information, the provider is contacted when a usable email address is available. A time-limited verification link may be used so the provider can explicitly confirm the listing, submit corrections or request removal.
Practical principles
- Collect only information relevant to a defined organisational or directory purpose.
- Explain why information is requested and how it will be used.
- Separate public listing data from internal verification data where practical.
- Limit access to administrative information to authorised users.
- Maintain records of when provider information was sourced, contacted and checked.
- Provide routes for providers and community members to report incorrect information.
- Do not use a general website form to collect detailed medical, legal or crisis histories.
Accuracy and correction
Directory providers can request correction or removal through the directory mailbox. Members of the public can report incorrect or outdated information from a provider profile. Reports are reviewed by PrideLink KZN rather than automatically changing a listing.
Information Officer and PAIA processes
Formal Information Officer details, PAIA information and related compliance material will be added when PrideLink KZN’s legal entity and governance arrangements are finalised.